True stories from tech support
A computer maker is considering changing the command “Press Any Key” because of the flood of calls asking where the “Any” key is. AST technical support had a called complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged [...]
Computer error code
I was having trouble with my computer. So I called Rick the computer guy, to come over. Rick clicked a couple of buttons andsolved the problem. He gave me a bill for a minimum service call. As he was walking away, I called after him, “So, what was wrong?” He replied, “It was an ID [...]
Computer class fun
For a computer programming class, I sat directly across from someone, and our computers were facing away from each other. A few minutes into the class, she got up to leave the room. I reached between our computers and switched the inputs for the keyboards. She came back and started typing and immediately got a [...]
Don’t confuse mac’s with PC’s
An unfailingly polite lady called to ask for help with a Windows installation that had gone terribly wrong. Customer: “I brought my Windows disks from work to install them on my home computer.” (Training stresses that we are “not the Soft-ware Police,” so I let the little act of piracy slide.) Tech Support: “Umm-hmm. What [...]
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